Terms & Condtions

© Threadgold Cycles .

Privacy Policy

Threadgold Cycles values your privacy and therefore we don't pass any of your details on to third parties

When you pay for goods your details are passed through our payment service provider system purely for payment processing and anti-fraud purposes, for your protection. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 . We will collect any information given at the time of the ordering process only to enable us to input and process your order. We will not e-mail you in the future unless you have given us your consent..

Products

All items are subject to availability. All of our stock levels are live, but obviously errors can occur in our warehousing stock control systems. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to dispatch the items specified.

Back Orders

We do have a back-ordering facility at Threadgold Cycles, usually the stock status will be indicated on the product page. If an item is out of stock we will email you to let you know a lead-time and if necessary offer a substitute item.

Delivery Info

If an item is in stock and ordered before 12pm delivery will be next working day.
Please allow 3 to 5 working days for all other deliveries
Bike Delivery - As all our bikes are built by our qualified mechanics please allow 3 to 5 working days for delivery

Mainland England, Scotland & Wales

All Orders = £4.95 Shipping Cost

Special Orders Terms & Conditions

We don't carry every item... but we can get it for you if our supplier has it in stock. When we receive your order we will contact our supplier and get an estimated delivery date, we will then email you with the details. A full refund is given only if the ordered item is no longer available, not obtainable or otherwise delayed for a prolonged period of time.

All Special order items carry normal manufacturer warranties.

Returns

We want you to be 100% happy with any product you buy from Threadgold Cycles. In the unlikely event that you are not then we will be happy to give you a full refund or exchange when you return your goods in brand new unused condition within 14 days of your purchase. Returning your purchase in store

Please ensure that products are returned with their original packaging along with your receipt or invoice and we will process your refund using the same method of payment used for your original purchase. Credit and debit card refunds must be made to the same card used for your original purchase.

Exchanges will be made to the value of the original purchase however we reserve the right to charge a reasonable re-stocking fee should the item not be returned in its original condition. This is to protect us in the event of having to discount returned goods

Returning by post for refund or exchange

1). To return your purchase by post please complete our returns form.

2). If you require any advise before returning your item for exchange please call us on 0161 998 2287 and we will do our very best to assist you with your exchange.

3). It is your responsibility to ensure that the item is returned to us safely, so we suggest using registered post, and if the item is being returned for refund or exchange, it must be in a saleable condition in the original packaging and including all contents and tags.

Exchanges will be made to the value of the original purchase however we reserve the right to charge a reasonable re-stocking fee should the item not be returned in its original condition. This is to protect us in the event of having to discount returned goods

4). Send your package, well secured, by a recorded delivery method to us:
Returns Department Threadgold Cycles
189 Hollyhedge Road
Wythenshawe
Manchester
M22 8UE

RETURNING ITEMS OVER £200 IN VALUE

Please note: Depending on the reasons for returning an item a charge may be incurred for arranging a courier. Please contact us first so we can discuss the easiest and safest options for you.

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